General Information
Thank you for shopping at Jenn's Bowtique®! Every item we make is hand-crafted with love and care in Wisconsin, U.S.A. This is why our bows and accessories are the BEST you can buy for your grooms and pets, and why we have been #1 with groomers for years.
Order Processing and Shipping: While we strive to fill every order as quickly as humanly possible, Jenn hand-crafts every single bow, and as with any hand-crafted item, this process takes time. All orders are filled on a first-come, first-served basis. Average processing time is between five and ten BUSINESS days and is dependent on the size of the order and the number of other orders in queue. The holiday season (September through January) is our busiest time of year, and your order will likely take longer during this time. Please plan ahead! If there will be a significant delay beyond the customary processing time indicated here, we will communicate this to you. We do not have large inventories of pre-made products. Every package of bows you receive is new, fresh, in season and fashionable. IF YOU ARE NOT WILLING TO WAIT FOR ME TO HAND-CRAFT YOUR BOWS -- and this could take as long as ten business days in some cases -- then please do not order.
If you are interested in scheduling regular bow shipments, please e-mail me for details and we can set up a subscription service on any timeline you'd like.
When your order is shipped, you'll receive a confirmation e-mail with the assigned tracking number. USPS Priority Mail delivers within two to five business days depending on location. Delivery may take longer during peak holiday season (November-December), weather/natural events, or other unforeseeable circumstances. Once the package has left our studio, it is in the hands of the carrier and we no longer have control over it. If you do not receive your package within the specified timeframe, please first check the tracking information with the postal service or call 1-800-ASKUSPS or your local post office. In the event the parcel is lost or undeliverable, please contact us so we can file a claim with the carrier and replace your order. If for any reason your package arrives damaged, open or otherwise mishandled, please let us know.
Payments: Jenn's Bowtique utilizes PayPal for secure payment processing at checkout. Your information is encrypted by the processor and is never shared with us. We accept Visa, Mastercard, American Express and Discover. If you wish to pay by business check or money order, please call or e-mail us. We no longer accept personal checks.
Create an Account: We offer the ability for our customers to create an account with us. This allows you to save your billing and shipping information for faster checkout, as well as the ability to track your orders. Setting up an account does not give us access to any of your financial or personal information and is only accessible by you.
Low-volume E-mail List: When you sign up for our e-mail list, we'll occasionally send e-mails with information about current items on offer, special limited-time assortments, discount coupon codes, etc. We will NEVER share or sell your contact information, and we will not "spam" you. Please be sure to whitelist bows@jennsbowtique.com in your e-mail client to assure you're receiving our messages. You can un-subscribe/re-subscribe at any time.
Return Policy: We value your business and we want you to be fully satisfied with your purchases from us. We stand behind every item we sell. If for any reason you are dissatisfied with something you receive, you may make a return for a refund, less shipping charges. If a return is required due to an error on our part, we will re-ship the corrected item(s) at no charge to you. Items MUST be returned in their ORIGINAL (NEW) CONDITION, undamaged and in original packaging or a refund will not be processed. If your order was damaged in transit by the shipping carrier, a claim will need to be filed with them; claims can take up to 15 business days to process. Returns should be sent in a rigid box, to avoid crushing damage, via USPS Priority Mail or First Class Mail, at your cost, with a TRACKING NUMBER to Jenn's Bowtique, P.O. Box 182, Butternut, WI 54514. A tracking number is REQUIRED and must be e-mailed to us when the package is mailed; this ensures proper delivery, contents insurance, and enables claim investigation should the return shipment be lost by the carrier. Please notify us via phone or e-mail that you are making a return and provide the reason. Jenn's Bowtique reserves the right to refuse refunds for returns that do not adhere to our Return Policy. Please allow us seven business days to process your refund or exchange once the return product has been confirmed received back at our studio. If you have any questions regarding our Return Policy, please e-mail us at bows@jennsbowtique.com.
Order Processing and Shipping: While we strive to fill every order as quickly as humanly possible, Jenn hand-crafts every single bow, and as with any hand-crafted item, this process takes time. All orders are filled on a first-come, first-served basis. Average processing time is between five and ten BUSINESS days and is dependent on the size of the order and the number of other orders in queue. The holiday season (September through January) is our busiest time of year, and your order will likely take longer during this time. Please plan ahead! If there will be a significant delay beyond the customary processing time indicated here, we will communicate this to you. We do not have large inventories of pre-made products. Every package of bows you receive is new, fresh, in season and fashionable. IF YOU ARE NOT WILLING TO WAIT FOR ME TO HAND-CRAFT YOUR BOWS -- and this could take as long as ten business days in some cases -- then please do not order.
If you are interested in scheduling regular bow shipments, please e-mail me for details and we can set up a subscription service on any timeline you'd like.
When your order is shipped, you'll receive a confirmation e-mail with the assigned tracking number. USPS Priority Mail delivers within two to five business days depending on location. Delivery may take longer during peak holiday season (November-December), weather/natural events, or other unforeseeable circumstances. Once the package has left our studio, it is in the hands of the carrier and we no longer have control over it. If you do not receive your package within the specified timeframe, please first check the tracking information with the postal service or call 1-800-ASKUSPS or your local post office. In the event the parcel is lost or undeliverable, please contact us so we can file a claim with the carrier and replace your order. If for any reason your package arrives damaged, open or otherwise mishandled, please let us know.
Payments: Jenn's Bowtique utilizes PayPal for secure payment processing at checkout. Your information is encrypted by the processor and is never shared with us. We accept Visa, Mastercard, American Express and Discover. If you wish to pay by business check or money order, please call or e-mail us. We no longer accept personal checks.
Create an Account: We offer the ability for our customers to create an account with us. This allows you to save your billing and shipping information for faster checkout, as well as the ability to track your orders. Setting up an account does not give us access to any of your financial or personal information and is only accessible by you.
Low-volume E-mail List: When you sign up for our e-mail list, we'll occasionally send e-mails with information about current items on offer, special limited-time assortments, discount coupon codes, etc. We will NEVER share or sell your contact information, and we will not "spam" you. Please be sure to whitelist bows@jennsbowtique.com in your e-mail client to assure you're receiving our messages. You can un-subscribe/re-subscribe at any time.
Return Policy: We value your business and we want you to be fully satisfied with your purchases from us. We stand behind every item we sell. If for any reason you are dissatisfied with something you receive, you may make a return for a refund, less shipping charges. If a return is required due to an error on our part, we will re-ship the corrected item(s) at no charge to you. Items MUST be returned in their ORIGINAL (NEW) CONDITION, undamaged and in original packaging or a refund will not be processed. If your order was damaged in transit by the shipping carrier, a claim will need to be filed with them; claims can take up to 15 business days to process. Returns should be sent in a rigid box, to avoid crushing damage, via USPS Priority Mail or First Class Mail, at your cost, with a TRACKING NUMBER to Jenn's Bowtique, P.O. Box 182, Butternut, WI 54514. A tracking number is REQUIRED and must be e-mailed to us when the package is mailed; this ensures proper delivery, contents insurance, and enables claim investigation should the return shipment be lost by the carrier. Please notify us via phone or e-mail that you are making a return and provide the reason. Jenn's Bowtique reserves the right to refuse refunds for returns that do not adhere to our Return Policy. Please allow us seven business days to process your refund or exchange once the return product has been confirmed received back at our studio. If you have any questions regarding our Return Policy, please e-mail us at bows@jennsbowtique.com.