Frequently Asked Questions


If you don't find the answer here, please CONTACT me. Your question might be added to this page.

Q: Are bows from Jenn's Bowtique pet-safe?

A: Yes, as safe as we can make them. All of our bows are made by hand, and we do not use any toxic glues, chemicals or wires. As with any toy or pet product, it's always a good idea to supervise your pet while wearing a bow, to ensure the pet doesn't try to tear it off, chew it up, and possibly swallow parts of it. If your pet objects to having a bow in the hair, try placing it on the collar instead. If you own a new puppy, you might try soft terrycloth ponytail holders for a few days before trying to install a bow with a latex band.

Q: How do I put a bow into my dog's hair?
A: As a former groomer, I had lots of practice, and I believe everyone develops their own technique. You might ask your groomer to show you how they do it; there are some terrific how-to videos on YouTube and elsewhere on the net; and countless grooming books that have helpful information. My best advice is (a) don't try to twist the latex band around the hair too many times (this is why we use small dental latex bands - no need to wind them around more than a couple of times) , and (b) if you or the dog is getting frustrated, come back to it later.

Q: How long will it take you to process my order, and how fast will I receive my bows?
A: Please allow us 7 to 10 business days to fulfill your order. Our shipping method is USPS Priority Mail, which generally takes 3 to 5 business days once the package leaves our address. If you prefer another shipping method, please call or e-mail for rates and timing. It may take longer for your order to be fulfilled during peak holiday seasons (Valentine's Day, Easter, July 4th, Halloween, Thanksgiving, and Christmas).

In fairness to everyone, all orders are processed on a first-come, first-served basis. Orders awaiting payment by check won't ship until the check clears our bank (this does not apply to money orders, but payments coming via the mail may slow things down).

*** Please be sure to read A Note About Shipping Times before you order!

Q: Do you accept all major credit cards?
A: We accept Visa, MasterCard, Discover, and American Express.

Q: Can I request specific colors or patterns for my bows?
A: Absolutely! We often get requests for colors to coordinate with a pet's collar, leash, clothing or costumes. Breed clubs often purchase assortments in coordinating colors for a group of dogs they'll be showing. Some of the rescue organizations we work with request bows made with pre-printed logo ribbon that they supply to us. If you have a special request, just ask; we'll do our best to fulfill your needs.


Q: Do you make bows with barettes or snap-clips instead of latex bands?
A: Yes, by special request. However, we do not recommend using barettes because they tend to be heavier and cause the topknot to fall over (this doesn't apply to bows used on the ears, and snap-clips are lighter). If you prefer your bows be attached to a barrette or snap-clip instead of a latex band, please e-mail me BEFORE you order so we can determine the size needed and ensure we have enough barettes or clips in stock to complete your order. There is a nominal extra charge for barettes or snap-clips.